SOCIAL CONFLICTS IN THE WORKPLACE

Phylogenetics is the study of evolutionary relationships among biological entities. It is a term I enthusiastically utilize when discussing the relationship between conflict communication and evolutionary relationships within the workplace; it sounds as complex and intricate as group hierarchy and social conflicts are despite seldom being viewed in this way.

Social conflicts are handled by the limbic system in our brain. Emotionally, this portion of the brain is concerned with social norms, hierarchy, rules, and overall social safety rather than physical safety. Our emotional brain seeks to establish and maintain a hierarchy within the group, as well as enforcing the mores of the group and therefore intricately involved with our workplace culture and relationships with our co-workers. Author Kevin Miller in his book Conflict Communication (a phenomenal read by the way) discusses how any change in personnel, new people, a different person assigned to work with new groups puts the established hierarchies at risk.

It is important to establish that this does not refer to leadership hierarchy, but the social roles within our group i.e. the joker, the advisor, the chaplain or shoulder to cry on, the muscle of the group, the “perfect for a crisis” person etc. Real conflicts that often escalate into disputes and even violence is almost always over status, credit, identity or protocols (mores of the group). A severe example of this is portrayed when profiling all types of criminals (sex offenders, serial killers, arsonists), the one thing they ALL have in common is they all lack a sense of security/place/belonging within a social group. That social group may be gender, sexual orientation, generational and cultural mores. They either threaten the social safety of others, or others threaten their social safety.  This is why cultural development in the workplace must be consistently evaluated. Bullying (by a single member within a group, or the group toward a member) however mild or infrequent, needs to be addressed as one of the first symptoms of an unsafe work culture.

Research indicates that workplace bullying is much more prevalent in chaotic work environments and highly political organizational cultures that lead to decreased employee satisfaction and increase in bullying behaviors. Bullying is not just a function of personality but also the context in which people work. It is a common misconception that bullies are easy to identify and keep away from the workplace altogether. However, literature shows that bullies are often very outgoing, gregarious, assertive, fearless and confident. Corporate environments in particular seek (and reward) these traits because a well-adjusted individual with a high emotional intelligence, job competency and these traits is often the person that will exceed company goals.

Workplace statistics show that 9 percent of workplace fatalities are due to violence. More than 2 million people each year report some type of workplace violence and it is estimated that 25 percent of workplace violence goes unreported. Consider the following recommendations in order to minimize, and even eliminate the seeds that lead to social conflicts within the workplace:

  1. Employee Satisfaction Committee: held quarterly with the goal to monitor consistent recommendations for improvement on things that can improve the work environment.
  2. Raising awareness of workplace bullying: According to the Workplace Bullying Institute, bullying is on the rise and already studies show that 50% of workers have experienced some type of bullying in the workplace.
  3. Encouraging reporting and whistleblowing.
  4. Provide adequate training to identify hazardous situations and appropriate responses in emergency; anything from escape plans to de-escalation of workplace conflict.

 

Be safe out there!

Ms. Sifontes can be reached at vanessa@sigmoenterprises.com.


References:

Arpana Rai, Upasna A. Agarwal, A review of literature on mediators and moderators of workplace bullying, Management Research Review, 10.1108/MRR-05-2016-0111, 41, 7, (822-859), (2018).
Crossref

Frederick Doe, Bill Buenar Puplampu, Coercive management behaviour causes scale: validation and reliability, International Journal of Organizational Analysis, 10.1108/IJOA-08-2018-1508, (2018).
Crossref

https://www.osha.gov/archive/oshinfo/priorities/violence.html

LEADING THROUGH LANGUAGE AND LISTENING

Who would the CEO of your organization most likely invite to a round of golf: the CFO or you? The answer to such a question would be revealing—and it shows a great deal about security professionals and how they are viewed by their contemporaries.

It has become a truism that in order to maximize effectiveness, one must have a seat at the table in the C-suite. And communication skills will likely play a paramount role in whether or not the organization’s ranking security professional ultimately earns that seat.

Business executives realize that, like it or not, their usefulness to others is regularly assessed and measured. That continual evaluation is reality. Security professionals who aspire to earn a place in the C-suite should realize that this situation is their reality, too. Given this, security professionals who regularly speak and write in the language and style of the military and law enforcement run the risk of being valued differently from those who have MBAs and can communicate in the language of a modern business executive. Regardless of the ultimate value of their contributions, if security professionals communicate more like law enforcement officers than business executives, they will eventually be treated as such, and be compensated accordingly.

Much has been written on the broad topic of management and leadership development. But there is less guidance on the more specific area of executive communication, and the importance of these skills to the leader’s success. This is unfortunate, because in the workplace the language and presentation of an idea can be nearly as telling as the idea itself. Sometimes, a staffer will take his or her cues from this language when trying to evaluate the significance of the idea itself. A sound idea, poorly expressed, can be unfairly dismissed.

Getting on the Same Page

First and foremost, security professionals must recognize that one’s professional success is not just the product of doing a job well. It also depends on the ability to effectively communicate and adapt.

A manager cannot succeed by resting on the laurels of past accomplishments. However justifiably proud a security professional is about past accomplishments and successes, he or she should realize that current customers—whether internal or external—were not necessarily the direct beneficiaries of those past triumphs. In order to provide value, professionals must be able to continually and effectively communicate with colleagues and customers whose needs and expectations are in the present. Consider that the three most used business language phrases in 2018 were “we’re on the same page,” “action plan,” and “game changer,” according to linguists. These terms are still heard frequently in workplaces, including security departments. Why might this be?

These phrases imply the need for action. When used in conversation, they communicate recognition of the increased productivity that will likely result when people get on the same page and agree to pursue a well-considered action plan. When executed properly, the resultant output is often a game changer. The phrases themselves may be getting a bit shopworn, but they still reflect the importance of teamwork and effort.

In addition, “getting on the same page” also has relevance when considering effective executive communication. To be on the same page as a C-suite executive often requires the ability to adopt a higher-level perspective.

 

To read the complete article as published in Security Management magazine go to https://www.asisonline.org/security-management-magazine/articles/2020/04/leading-through-language-and-listening/

Courtesy ASIS International, April 2020